Capacity
The AI-powered support automation platform.
Overview
Capacity is an AI-powered platform that helps teams do their best work by making all their knowledge, apps, and data accessible through a single, automated platform. It connects to your existing applications to answer questions, automate repetitive tasks, and provide insights. Capacity's knowledge base and helpdesk automation capabilities are designed to improve both employee and customer support.
✨ Key Features
- AI-powered knowledge base
- Helpdesk automation
- Workflow automation
- Live chat and chatbot
- App integration and data syncing
🎯 Key Differentiators
- Combination of knowledge base, helpdesk, and workflow automation in one platform
- Focus on both internal and external support automation
Unique Value: Capacity automates support and business processes by connecting to your existing applications and providing a single, AI-powered interface for accessing information and taking action.
🎯 Use Cases (5)
✅ Best For
- Automating responses to common employee and customer questions
- Creating a unified interface for accessing information from multiple applications
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Collaborative document creation and editing
- In-depth project management
🏆 Alternatives
While many tools focus on either knowledge management or process automation, Capacity brings them together in a unified platform to provide a more comprehensive support automation solution.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Contact for pricing tier)
🔒 Compliance & Security
💰 Pricing
🔄 Similar Tools in AI Knowledge Bases
Guru
Guru is a knowledge management solution that helps teams create, share, and access information right...
Notion
Notion is a versatile tool that combines note-taking, project management, and knowledge management i...
Document360
Document360 is a dedicated platform for creating, managing, and publishing internal and external kno...
ClickUp
ClickUp is a productivity platform that provides a fundamentally new way to work, bringing together ...
Confluence
Confluence is a team workspace where you can create, collaborate, and organize all your work in one ...
Slab
Slab is a knowledge hub for the modern workplace, designed to help teams unlock their full potential...