Helper.gg
The best ticketing bot for Discord.
Overview
Helper.gg is a dedicated ticketing bot that allows server staff to provide organized support to members. Users can open a ticket, which creates a private channel between the user and the support team. The bot includes features for managing, logging, and transcribing tickets, making it an ideal solution for communities that need to handle user inquiries, applications, or support requests in a structured way.
✨ Key Features
- Ticket creation via commands or reactions
- Private ticket channels for users and staff
- Web dashboard for ticket management
- Ticket logging and transcription
- Customization of ticket messages and categories
- Staff ratings and feedback
🎯 Key Differentiators
- Dedicated focus on the ticketing workflow
- User-friendly web dashboard for management
- Features like staff ratings and detailed transcripts
Unique Value: Helper.gg brings a professional helpdesk experience to Discord, making it easy to manage user support in an organized and efficient manner.
🎯 Use Cases (5)
✅ Best For
- Customer support for businesses on Discord
- Community helpdesks
- Moderation and administrative request management
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Servers that do not require a formal support or ticketing system
🏆 Alternatives
While general bots like MEE6 have added ticketing, Helper.gg's sole focus on this function results in a more robust, feature-rich, and polished system for support-heavy communities.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Live Chat
- ✓ Dedicated Support (Premium (via Discord) tier)
🔒 Compliance & Security
💰 Pricing
Free tier: The free tier includes core ticketing functionality with a limit on the number of open tickets. Premium removes limits and adds advanced features.
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