Lightstep

Clear, confident, and fast observability for deep systems.

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Overview

Lightstep, now part of ServiceNow, is an observability platform designed to provide deep visibility into the performance of modern, distributed applications. It is particularly well-suited for organizations with complex microservices architectures. Lightstep's core strength is its distributed tracing capabilities, which allow teams to understand the flow of requests across their entire system and quickly identify the root cause of performance issues. By providing detailed insights into every transaction, Lightstep helps teams to build more reliable and performant software.

✨ Key Features

  • Distributed Tracing
  • Service-Level Objectives (SLOs)
  • Root Cause Analysis
  • Change Intelligence
  • Real-Time Performance Monitoring

🎯 Key Differentiators

  • Best-in-class distributed tracing
  • Focus on deep systems and microservices
  • Change intelligence to correlate performance with deployments

Unique Value: Provides unparalleled visibility into the performance of complex, distributed systems, enabling teams to understand and resolve issues that are difficult to diagnose with traditional monitoring tools.

🎯 Use Cases (4)

Troubleshooting performance issues in microservices Monitoring the health of distributed systems Understanding the impact of code changes on performance Setting and tracking SLOs for critical services

✅ Best For

  • Diagnosing latency issues in high-throughput APIs
  • Identifying the root cause of errors in complex, multi-service workflows
  • Correlating performance degradation with recent code deployments

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Organizations with monolithic application architectures

🏆 Alternatives

Datadog New Relic Honeycomb

Offers deeper and more actionable insights from distributed traces compared to some other observability platforms.

💻 Platforms

Web API

🔌 Integrations

OpenTelemetry Prometheus Jaeger Envoy Kubernetes

🛟 Support Options

  • ✓ Email Support
  • ✓ Live Chat
  • ✓ Phone Support
  • ✓ Dedicated Support (Varies by plan tier)

🔒 Compliance & Security

✓ SOC 2 ✓ HIPAA ✓ BAA Available ✓ GDPR ✓ ISO 27001 ✓ SSO ✓ SOC 2 Type II ✓ ISO 27001 ✓ GDPR ✓ HIPAA

💰 Pricing

Contact for pricing

✓ 14-day free trial

Free tier: N/A

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