Salesforce Communications Cloud
The #1 AI CRM for the communications industry.
Overview
Salesforce Communications Cloud, which incorporates technology from the Vlocity acquisition, provides a comprehensive suite of tools for CSPs to manage their customer interactions. It includes features for CPQ (Configure, Price, Quote), order management, and a digital commerce platform, all built on the Salesforce platform.
✨ Key Features
- Configure, Price, Quote (CPQ)
- Order Management
- Digital Commerce
- Enterprise Product Catalog
- Contract Lifecycle Management
- Subscriber Management
🎯 Key Differentiators
- Built on the world's leading CRM platform
- Strong focus on customer experience and digital transformation
- Extensive ecosystem of partners and applications
Unique Value: Provides a complete, industry-specific CRM solution that enables CSPs to deliver personalized and seamless customer experiences.
🎯 Use Cases (4)
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies not using the Salesforce ecosystem
- Deep OSS and network management needs
🏆 Alternatives
Offers a more customer-centric and agile approach compared to traditional, monolithic BSS systems.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Premier tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
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