ServiceNow IT Service Management
Modernize IT and scale services with a single cloud platform.
Overview
ServiceNow IT Service Management (ITSM) is a market-leading, cloud-based platform that helps large enterprises manage and automate their IT services and operations. It provides a single system of record for IT, enabling organizations to consolidate legacy systems, improve service levels, and gain visibility into their IT processes. It leverages AI and machine learning to predict issues and automate resolutions.
✨ Key Features
- Incident, Problem, Change Management
- Service Catalog & Request Management
- Configuration Management Database (CMDB)
- Asset Management
- AI-Powered Virtual Agent
- Performance Analytics
🎯 Key Differentiators
- Single platform architecture (Now Platform).
- Market leader in the enterprise ITSM space.
- Extensive workflow automation capabilities.
Unique Value: Provides a single, unified cloud platform to automate and manage IT services at enterprise scale, driving digital transformation.
🎯 Use Cases (2)
✅ Best For
- Digital transformation of IT services in large, complex organizations.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small and medium-sized businesses due to complexity and cost.
🏆 Alternatives
Offers a much broader platform and deeper workflow automation capabilities than its competitors, extending beyond IT into other business functions.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: N/A
📊 Market Info
Customers: NA
🔄 Similar Tools in Managed Services Contracts
ConnectWise PSA
A professional services automation (PSA) tool for managing service delivery, billing, and projects....
Atera
An integrated platform combining RMM, PSA, remote access, and billing....
Syncro
A combined RMM and PSA platform with a focus on automation and efficiency....
Kaseya BMS
A professional services automation solution for MSPs and internal IT teams....
HaloPSA
A modern, intuitive PSA platform designed for MSPs....
SuperOps.ai
A modern, AI-powered, unified PSA and RMM platform....