Decisiv Service Relationship Management (SRM)
The Service Relationship Management Company.
Overview
Decisiv's Service Relationship Management (SRM) platform is designed to manage the entire service and repair process for commercial assets, such as trucks and heavy equipment. It connects asset owners, service providers, and manufacturers to streamline communication and decision-making during service events. Warranty and recall information is a key part of the platform, ensuring that applicable coverage is identified and applied.
✨ Key Features
- Service Event Management
- Warranty and Recall Visibility
- Electronic Service Estimates and Approvals
- Real-time Communication and Collaboration
- Integration with Telematics and Diagnostic Tools
- Analytics and Reporting
🎯 Key Differentiators
- Focus on the entire service event and relationship management
- Extensive ecosystem of connected OEMs, service providers, and asset owners
- Real-time communication and collaboration features
Unique Value: Provides a unified platform for all stakeholders in the commercial asset service event, improving communication, efficiency, and uptime.
🎯 Use Cases (3)
✅ Best For
- Managing service events for commercial assets with integrated warranty and recall information.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses outside the commercial asset service and repair ecosystem.
- Companies needing a standalone warranty claims authoring tool.
🏆 Alternatives
Offers a more holistic view of the service event and better collaboration tools compared to siloed DMS or fleet management systems.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
💰 Pricing
Free tier: NA
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